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Australia’s flagship service says it believes a ‘vital’ quantity of non-public knowledge was stolen in a cyberattack.
Qantas is investigating a significant cyberattack after hackers accessed a system holding private knowledge belonging to six million prospects, Australia’s flagship airline has mentioned.
Qantas took “speedy steps” to safe its methods after detecting “uncommon exercise” on a third-party platform on Monday, the airline mentioned on Wednesday.
The airline is investigating the quantity of knowledge that was stolen, but it surely expects that it is going to be “vital”, Qantas mentioned in an announcement.
The affected knowledge consists of prospects’ names, e-mail addresses, telephone numbers, delivery dates and frequent flyer numbers, however not bank card particulars, private monetary data or passport particulars, based on the airline.
Qantas mentioned it had put extra safety measures in place, and notified the police, the Australian Cyber Safety Centre and the Workplace of the Australian Info Commissioner.
Qantas Group Chief Govt Officer Vanessa Hudson supplied an apology to prospects over the breach.
“Our prospects belief us with their private data and we take that accountability significantly,” Hudson mentioned.
“We’re contacting our prospects in the present day and our focus is on offering them with the mandatory assist.”
The info breach comes as Qantas is working to rebuild its repute following a collection of controversies throughout the COVID-19 pandemic, together with revelations that it bought tickets for hundreds of cancelled flights and lobbied towards a bid by Qatar Airways to function extra flights to Europe.
Qantas earned its lowest-ever spot in final yr’s World Airline Awards by Skytrax, falling from seventeenth to twenty fourth place, earlier than climbing 10 spots within the 2025 rating.
Hudson’s predecessor, Alan Joyce, stepped down two months forward of his scheduled retirement in 2023, whereas acknowledging the necessity for the airline “to maneuver forward with its renewal as a precedence”.
Final week, the FBI in the USA mentioned {that a} cybercriminal group often called Scattered Spider had expanded its targets to incorporate airways.
The FBI mentioned the hacking group typically impersonates staff or contractors to deploy ransomware and steal delicate knowledge for extortion functions.
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